Is your package lost or stolen? It is most likely because you are in a country that is at higher risk for lost and stolen packages which is why we are now offering an upgrade to FedEx Priority Mail for your reshipment.
For most international customers we will ship using a reliable service called USPS ePacket. As of November 2021 ePacket is ONLY available to these countries (in alphabetical order):
  • Australia
  • Belgium
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • France
  • Germany
  • Gibraltar
  • Hong Kong
  • Ireland
  • Israel
  • Japan
  • Korea, Republic of
  • Lithuania
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Singapore
  • Sweden
  • United Kingdom of Great Britain and Northern Ireland
The USPS ePacket method (7 to 14 business days to Canada; 21 to 90 business days everywhere else) is very reliable but can take a very long time to arrive depending on where you're at. If you need it faster and guaranteed you can select the FedEx Priority Mail (7 to 10 Business Days; Guaranteed Service)
In our experience after shipping thousands of packages from previous campaigns, there are some countries where packages are at higher risk of getting lost or stolen because they are not part of the ePacket network. These countries are (in alphabetical order):
Austria, Brazil, Czech Republic, Finland, Hungary, India, Indonesia, Italy, Norway, Philippines, Russia, Slovenia, Spain, Switzerland, Taiwan, Thailand, Ukraine, and United Arab Emirates
If your country is high-risk, we HIGHLY recommend that you consider upgrading by purchasing the FedEx Priority Mail (7 to 10 Business Days; Guaranteed Service) service option. If you do not upgrade, we will still ship out your order and provide a tracking number but please understand that if your package ends up being lost or stolen (as in your tracking number stops showing movement online for more than 90 days), we will not be able to offer a refund or reship you another package; your pledge would be considered a donation to our company. Please consider purchasing the FedEx Priority Mail ADD-ON or purchase at your own risk.