Domestic (USA) Orders
Most USA orders will ship via standard USPS First Class Mail (5-7 Business Days). Customers may choose to upgrade to USPS Priority Mail (2-5 Business Days) or USPS Priority Mail Express (1-3 Business Days) for an additional fee.
For most international orders we will be shipping via USPS ePacket which varies between 14 to 21 business days. ePacket is ONLY available to these countries:
- Great Britain
- Hong Kong
- Korea, Republic of (South)
- New Zealand
If your country is not listed above, or if you want to upgrade your ePacket service for faster and more reliable service, you must choose the FedEx Priority Mail (3 to 5 Business Days; Guaranteed) service. If you are not on the list above and you choose a service other than FedEx Priority Mail, we will not be able to ship your order. We will contact you if there are issues.
Duties and Taxes
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
Regulations and Restrictions
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.
Some destinations will require additional Shipping Costs
There are some international destinations that our website cannot calculate shipping costs correctly for. If we receive an order and our shipping costs exceeds the price that you paid, we reserve the right to cancel your order without prior notification. We may reach out to you to discuss the correct shipping costs and give you the option to re-order. We apologize for this inconvenience.
Please email firstname.lastname@example.org if you have any questions or concerns.